For All Returns
If you would like a refund on your FIRST order of any product, you do not need to return the bottles (unless you ordered 4 or more bottles of that one product). Your second order is also eligible for a refund without bottle return, IF it is only the second bottle of any individual product that you have ordered.
All other returns require that bottles be sent back, unopened.
Refund scenarios (please note that these are not exhaustive)
For example, if your first order was for one bottle of Oceans Alive and then you placed a second order for one bottle of Oceans Alive, both of those bottles would be eligible for a refund without bottle return. Third and subsequent orders of Oceans Alive would not be eligible for refunds unless the bottles were returned unopened.
If your first order was for two bottles of Oceans Alive, only that one order would be eligible for refund without bottle return. All subsequent Oceans Alive orders would require that bottles be returned, unopened.
Please note, if your first order of Oceans Alive was for 4+ bottles, you would need to return the bottles. Unfortunately, we cannot make exceptions to this rule due to warehouse logistics.
All refunds on bottles from the same order must be processed together. Only one Return Authorization number will be assigned to any individual order.
Please note that we do not offer refunds on repeat orders of any individual product, with the exception of your second bottle if it was ordered separately from the first. In the case of Auto Delivery subscriptions ONLY, the first 60 days worth of product remain eligible for a refund as long as the Auto Delivery Policy and the Bottle Return Policy are adhered to.
Please see the section, Auto Delivery Policy, below for more information on Auto Delivery subscriptions and cancellations.
You may return items sold by Activation Products Inc. within 60 days of the date of delivery for a refund of the product price only (shipping fees are non-refundable). The cost of return shipping is the responsibility of the customer. Any package returned as refused will be refunded the cost of the product minus any return shipping fee, if applicable. Additionally, packages returned as undeliverable may be reshipped at the customer’s expense. Activation Products Inc., at their discretion, reserves the right to waive any of these fees on a case-by-case basis. Activation Products Inc. will pay the cost of return shipping, plus refund the original cost of shipping if the return results from our error.
Auto Delivery Policy:
Auto Delivery orders come with a minimum 60-day term. After the first 60 days, we require 10 business days’ advance notice to cancel Auto Delivery subscriptions. This gives our warehouse time to prevent your next order from shipping out. After the first 60 days, if you want to pause your subscription, Auto Delivery orders may be put on hold for a maximum of 60 days. Your adherence to this policy is the best way for Activation Products to offer discounts for Auto Delivery. Some conditions may apply. Placing an Auto Delivery order with Activation Products indicates a legally-binding acceptance of the terms outlined in this policy. If you have a concern, please speak with a member of our customer loyalty team.
Receiving a Refund:
After we receive and process your return we will refund your product or products. Please allow:
- 5 to 7 business days for us to receive your return from the shipper
- 12 to 14 business days for us to process your return
- The time it takes your bank to process our refund request (see below)
We’ll notify you via email of your refund once we’ve received and processed the returned item.
Please download the Returns Form and include it in your package.
Where to send returns:
Activation Products Inc
6804 E. 48th Avenue, Unit D
Denver, CO 80216
Activation Products Inc.
74 Willmott St,
Cobourg, ON K9A 0E9
How Refunds are Issued:
|IF YOU PAID BY…||YOUR REFUND WILL GO TO YOUR…|
|CREDIT CARD||CREDIT CARD|
|BANK ACCOUNT/DEBIT CARD||BANK ACCOUNT/DEBIT CARD|
|AMAZON PAYMENT||AMAZON PAYMENTS ACCOUNT|
Please allow 5-10 business days after your return is processed for the funds to appear in your account.
Question about returns?
Please contact our Client Loyalty Team by telephone at 1-866-271-7595 or by email at firstname.lastname@example.org. We are available Monday to Friday from 9 a.m. to 5 p.m. EST.
DON’T FORGET TO FILL OUT THE RETURNS FORM
Declaration of value and contents:
Please note that we declare the full value (minus the shipping charge) of your order on the shipping label (Airmail) or documents. Also, we label the contents as “Nutritional Supplements for Personal Use”.
US mail (USPS) will require payment of any required import fees before releasing the package.
Customers are also responsible for payment of any applicable import taxes, customs duty or quarantine fees. These charges are separate from your shipping charge, which will be billed to you directly by your local customs office. Please refer to your local customs office for more details on import taxes, etc.
Each country has different laws and regulations about buying products from other countries. You are responsible for making sure that buying nutritional supplements from the United States is allowed. For more information, please check your local customs office.
Your shipping address and phone number:
Please make sure your shipping address and phone number are full and complete and in English. The phone number may be used by USPS to contact you, in case they have problems delivering your order.