Shipping & Returns

 

Unfortunately once an order is processed it can not be modified. Please ensure all desired products, billing and shipping details are accurate prior to finalizing your payment.

 

60 Day Guarantee

If for any reason you are not happy with your first order, you are covered by our 60-day guarantee.

A refund will be issued for one unit of any product without having to make any return.

If multiple bottles were issued in that order, these would need to be returned unopened and in the same condition that you received them.

Returns

We have a 60-day return policy. This means you have 60 days after receiving your item to request a return.

To be eligible for a return your item must be unopened and in the same condition that you received it.

Note: There will be a $4.90 Processing & Restock fee which will be deducted from your final refund.

To initiate a return, please complete the following steps:

1. Ensure you are within the 60-day return window.
2. Reply to your order confirmation email, indicating which items from the order you wish to return.
3. Securely pack the returning items into a box, ensuring they are adequately protected to avoid any damage during transit.
4. Await a response from our Returns Department providing further instructions on how to proceed with the return.

Refunds

We will notify you once we’ve received and inspected the package to let you know if the refund was approved.

Once an approved return is acknowledged by our support team, a refund will be issued back onto the payment method used on the order.

When the refund has been processed, please allow 3-5 business days for these funds to process and become available in your account. If more than 15 business days have passed since we’ve approved your return, please contact us at support.us@activationproducts.com.

Subscription Policy

Subscription orders come with a minimum 60 day term. After the first 60 days, we require 10 business days’ advance notice to cancel Auto Delivery subscriptions. 

This gives our warehouse time to prevent your next order from shipping out. Your adherence to this policy is the best way for Activation Products to offer discounts for Auto Delivery. 

Some conditions may apply. Placing a subscription order with Activation Products indicates a legally-binding acceptance of the terms outlined in this policy.

If you have a concern, please speak with a member of our customer support team.

Damaged or Defective Products

Please inspect your order upon receipt and notify us immediately of any defects, damage, or incorrect items.

To ensure we can assist you, all issues must be reported and resolved within 60 days of delivery.

We will review your concern and work to make it right.

 

Processing and Shipping Time

Activation ships Monday to Friday excluding statutory holidays. 

While our team strives to have orders processed within 5 business days, these estimates cannot be guaranteed. 

Depending on weather delays, high volume, or order-related issues please expect some delays.

Once your order has been processed and shipped by the courier, a tracking number will be sent to your email.

 

Import Fees and Taxes

The courier will require payment of any required import fees before releasing your package.

Customers are also responsible for payment of any applicable import taxes, customs, duty, or quarantine fees. 

These charges are separate from your shipping charge, which will be billed to you directly by your local customs office.

Please refer to your local customs office for more details on import fees.

 

Import Restrictions

Activation Products does not have the ability to intervene with an international package once it has reached customs. 

Each country has different laws and regulations about buying products from other countries. You are responsible for making sure that buying nutritional supplements from Canada  is allowed in your country. 

Should a package be denied entry and returned to the sender, such cost will be deducted from your final refund. 

Packages that are abandoned and disposed of as per customs regulations and guidelines, will not be eligible for a refund. For more information, please check your local customs office.